21-64 Case Planning Support Specialist – PP

POSITION:                                            Case Planning Support Specialist

DEPARTMENT:                                     Women and Children’s Services – Powell Place

AFFILIATION:                                       HEU

POSTING NUMBER:                            21-64

SALARY:                                               $30.60 – $32.70

GRID:                                                     40

DURATION:                                           Ongoing

STATUS:                                                Regular Full Time; Sunday – Thursday 8am-4pm

START:                                                   ASAP



The Case Planning Support Specialist is responsible for the coordination, evaluation and continued development of case planning services for Powell Place and Springhouse Shelters and Transitional Housing. The incumbent will act in accordance with The Bloom Group Policy and Women and Children’s practices and procedures to provide low barrier harm reduction trauma informed support and assistance to women and children in crisis, working under the direction of the Support Services Coordinator. The incumbent will provide coordination to a client-centred case planning approach that ensures residents have a major say in identifying goals and service needs. The goal of the coordinated case planning role is to empower women, draw on their own strengths and capabilities, and promote an improved quality of life by facilitating timely access to the necessary supports and housing; and thus shorten the length of homelessness women accessing our services experience.



  • Bachelor of Social Work or other relevant Bachelors Degree directly related to human services and/or community development is required
  • Five years recent related work experience providing support to women and/or children in crisis  with a focus on complex case planning/management with vulnerable and marginalized populations is required;
  • Two years recent experience in a supervisory capacity is required
  • Two year recent experience with program development, implementation and evaluation is required
  • An equivalent combination of education, training and experience may be considered
  • Level 1 Occupational First Aid Certificate is required
  • Non-Violent Crisis Intervention training or Mandt Training is required



  • Gender is a bona fide occupational requirement: self-identifying women only applicants please.
  • We are particularly interested in receiving applications from women who reflect the diversity of the women who access our services:  Indigenous and Racialized Women strongly encouraged to apply.



  • Ability to communicate effectively in English, both written and verbally
  • Strong working knowledge of the Microsoft Office Suite and ability to present documents in an appropriate business format
  • Demonstrated supervisory ability and leadership skills
  • Demonstrated ability to review existing policy and procedure, providing recommendations to align with current best practice models
  • Demonstrated skills in both individual and group supportive counselling, including the ability to observe and recognise changes in residents behaviour and emotional state
  • Demonstrated commitment to continual learning and improvement through the incorporation of reflective work-based learning approaches
  • Demonstration of advanced interpersonal skills specific to the role including de-briefing, active listening, conflict resolution, group facilitation, one to one direct support and problem solving
  • Demonstrated ability to participate and contribute in a strong team environment with an inclusive and collaborative approach
  • Proven commitment to and understanding of the harm reduction, low barrier, strength based, empowerment, trauma informed and client-centred approaches to working with women and children
  • Strong ability to work under minimal supervision and act with a high degree of independent judgement, taking action on a variety of matters as required
  • Strong working knowledge of child welfare and protection issues, including relevant legislation and reporting requirements
  • Demonstrated knowledge and experience providing parenting support, incorporating a women centered, culturally sensitive, strength based approach
  • Proven ability to work with a high degree of compassion, understanding and sensitivity
  • Demonstrated ability to provide non-judgmental, client-centered, non-therapeutic emotional and practical support to women and children in crisis
  • Ability to provide and receive constructive feedback
  • Knowledge and understanding of the complex issues which affect women and children in poverty, with a demonstrated awareness of specific issues facing aboriginal women, women of colour, ageing women and women with disabilities
  • Proven ability to work in a stressful and changing work environment
  • Demonstrated ability to support individuals with mental health and substance use issues, utilising a harm reduction approach, working within a harm reduction model
  • Ability to work and empathize with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, addictions issues or may be living with HIV/AIDS and other life-limiting or life-threatening conditions
  • Physical ability to carry out the duties of the position, experience operating related equipment and ability to effectively use industrial grade cleaning products


Date Posted: September 3, 2021
Deadline for submission: September 10, 2021 for internal applicants


The Bloom Group is actively recruiting through the current Covid-19 pandemic. Successful candidates will be provided with the training and equipment to safely carry out their duties and ensuring the best protection for the staff and clients.


Thank you for your interest in a career with The Bloom Group.
Should your application be selected for further consideration we will be in contact with you shortly.

Please apply for this position by completing and submitting the below online application form
  • Max. file size: 32 MB.
    Please ensure your cover letter file name is titled as your First Name_Last Name_Cover
  • Max. file size: 32 MB.
    Please ensure your resume file name is titled as your First Name_Last Name_Resume