21-83 Director of Services

POSITION:                                            Director of Services                        

POSTING NUMBER:                             21-83

REPORTS TO:                                       Executive Director

AFFILIATION:                                        Excluded

DURATION:                                           Ongoing

STATUS:                                                Regular Full-time: Monday to Friday

START:                                                   ASAP





This Director is responsible for ensuring the performance and development of the Society’s programs and services within their portfolio to meet the highest standards possible. The role ensures these services operate within quality management frameworks, human resource management best practices, and Society financial and administrative protocols. The Director guides programs across the organization in the attainment and maintenance of service standards and in the development and implementation of continuous quality improvement frameworks and practices.  The Director provides supervision to program managers/coordinators, including mentoring and coaching support and ensuring accountability for defined goals and objectives. As part of the Senior Management Team, the Director also plays a central role in helping develop and implement the strategic direction of the Society, and representing it to external stakeholders. May act for the Executive Director in their absence. Ensuring all services and supports align with sector wide best practices, remain sustainable, rely on constant quality improvements, and meet contracted outcomes.



  • A minimum of 10 years of experience in the not-for-profit structures and familiarity with best practices as it relates to person-centred practise, quality assurance mechanisms, and contract management.
  • A Master’s Degree in Social Work, Nursing, or other Human Services or Health Care discipline. Preferably registered within a recognized professional association in BC.
  • A minimum of 5 years of experience at a senior management level in health, social housing or social services, with at least 5 years in an urban community setting.




  • Knowledge of the care of vulnerable individuals with chronic health and social challenges in an urban community. Knowledge of housing and / or residential service development and management preferable.
  • Knowledge of community healthcare systems and practices, including recovery and strength-based models of care.
  • Knowledge of program development and evaluation techniques. Experience of accreditation processes and programs preferable.
  • Exceptional leadership and coaching skills, with experience facilitating significant change management / development projects.
  • Ability and willingness to work flexibly and towards common goals within a team management structure.
  • Ability to communicate effectively, orally and in writing, with broad range of stakeholders.
  • Ability to empathize and work with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, and/or addictions issues, and/or those who may be living with HIV/AIDS or other life-limiting or life-threatening conditions.
  • An ability to consider and construct practices that acknowledge and incorporate the experiences of persons who are marginalized on the basis of gender, race/ethnicity, economic status, language, culture, age, disability, sexual orientation/identity, and/or gender identity.



Posted: November 30, 2021
Deadline for submission: December 7th, 2021 for internal applications or vacant until filled



The Bloom Group is actively recruiting through the current Covid-19 pandemic. Successful candidates will be provided with the training and equipment to safely carry out their duties and ensuring the best protection for the staff and clients.

Thank you for your interest in a career with The Bloom Group.Should your application be selected for further consideration we will be in contact with you shortly.

Please apply for this position by completing and submitting the below online application form
  • Please ensure your cover letter file name is titled as your First Name_Last Name_Cover
  • Please ensure your resume file name is titled as your First Name_Last Name_Resume