Services Coordinator 21-57

POSITION:                                            Services Coordinator

DEPARTMENT:                                     Women and Children’s Services – Springhouse

POSTING NUMBER:                              21-57

REPORTS TO:                                       Manager, Women and Children’s Services

SUPERVISES:                                       Family Support Specialists, Case Planning Support Specialists, Rapid-Rehousing and Stabilization Support Specialists, Shift Team Leaders,

Team Leaders and Support Staff

AFFILIATION:                                       Excluded

DURATION:                                           Until October 31, 2021 or upon return of incumbent

STATUS:                                               Temporary Full-time; Monday – Friday 9am-5pm; & Flexible schedule to meet program needs

START:                                                  ASAP




The Support Services Coordinator, Springhouse oversees and administers all aspects of service delivery within Springhouse Women’s Emergency Shelter and Transitional Housing Program (Springhouse). The incumbent ensures a high quality of service provision is maintained within Springhouse at all times — providing direction and leadership to employees of Springhouse. The role is responsible for all aspects of human resource management, recruitment, labour relations and staff development. The incumbent assists in the design, implementation and evaluation of policy and procedure relevant to the needs of women and women with children in crisis utilizing the services offered at Springhouse. This position may cover the Support Services Coordinator, Powell Place role as required.




  • Bachelor’s Degree in Social Work or a related Human Services field is required
  • Two years recent experience in a management role within a related field is required
  • Five years recent related experience working with women and children in crisis is required. An equivalent combination of education, training and relevant experience may be considered
  • One year recent experience in program planning, development and evaluation is required
  • Level 1 Occupational First Aid Certificate is required
  • Mandt Certification is required
  • Satisfactory Criminal Records Search for working with vulnerable and children
  • Experience supervising within a unionized environment is preferred
  • Class 5 Driver’s license with an acceptable driver’s abstract is preferred




  • Solid understanding and demonstrated commitment to The Bloom Group’s mandate and the department philosophy of care approach to providing client-centred care that includes but not limited to: women-centred practices, trauma informed practices; harm reduction approaches; and, provision of low-barrier services;
  • Strong project management experience; ability to develop, monitor and evaluate project plan with multiple deliverables and deadlines. Ability to plan, organize and lead the implementation of plans and processes; Demonstrated knowledge of budgetary and financial administration;
  • Demonstrated ability and willingness to work flexibly and towards common goals within a leadership team structure;
  • Strong ability to work under minimal supervision and act with a high degree of independent judgement, taking action on a variety of matters as required.
  • Demonstrated skill or training in supportive counseling, conflict resolution or other related de-escalation skill set; Excellent people management, leadership, training and coaching skills;
  • Demonstrated ability to communicate effectively, both in writing and verbally, with a broad range of stakeholders including public speaking;
  • Proven ability to work with a high degree of compassion, understanding and sensitivity;
  • Proven ability to resolve problems, make complex decisions and apply critical thinking in challenging situations;
  • Ability to work and empathize with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, substance use and misuse issues or may be living with HIV/AIDS and other life-limiting or life-threatening conditions;
  • Strong analysis of the complex issues which affect women and children living in poverty and/ or are experiencing homelessness or at-risk of homelessness;
  • Demonstrated analysis of the impacts of colonization and assimilation of Indigenous People with a gendered analysis on the particular affects on Indigenous Women. Awareness of culturally informed ways and protocols to support Indigenous Women.
  • Demonstrated understanding of child welfare/protection issues and related reporting requirements.
  • Physical ability to carry out the duties of the position



Date Posted: August 13, 2021
Deadline for submission: August 20th, 2021 for internal applicants or externally until filled

Open to: Internal and External Applicants



The Bloom Group is actively recruiting through the current Covid-19 pandemic. Successful candidates will be provided with the training and equipment to safely carry out their duties and ensuring the best protection for the staff and clients.



Thank you for your interest in a career with The Bloom Group.
Should your application be selected for further consideration we will be in contact with you shortly.

Please apply for this position by completing and submitting the below online application form
  • Please ensure your cover letter file name is titled as your First Name_Last Name_Cover
  • Please ensure your resume file name is titled as your First Name_Last Name_Resume